1. Terms and Conditions of Use www.zoggs.bg:


www.zoggs.bg is an e-commerce website – for the sale and delivery of the goods published therein, on behalf of H.I.G. Bulgaria Ltd.

The publication on this website has the meaning of a public invitation to conclude a commercial transaction for the purchase of items online from H.I.G. Bulgaria Ltd.

H.I.G. Bulgaria Ltd. through www.zoggs.bg has the right to change the prices of the offered goods at its own discretion, without prior notice. The user is obliged to pay the price, which was current at the time of the request, of the desired goods. The announcement of a price reduction is made by placing the new price below the old price, with the latter crossed out.

In the event of an incorrect or erroneous address, contact person and/or telephone number when submitting the application, H.I.G. Bulgaria Ltd via www.zoggs.bg shall not be bound by any obligation to fulfil the order.

The Contract with the Customer shall be deemed to have been concluded upon acceptance by H.I.G. Bulgaria Ltd. via www.zoggs.bg of the purchase application correctly filled in by the Customer.

H.I.G. Bulgaria Ltd. through www.zoggs.bg shall, upon receipt of an application from the Customer, deliver the desired goods or inform the Customer of other circumstances concerning his/her request.

H.I.G. Bulgaria Ltd shall not be liable if the Customer has provided incorrect and/or incomplete data in an order placed at www.zoggs.bg.

The size and compliance information published on the website should be interpreted as indicative. H.I.G. Bulgaria Ltd. admits the existence of discrepancies between the published and actual dimensions, for which it assumes no responsibility.

All prices are in Bulgarian lev including VAT.


  1. Rights and obligations of the parties:
  2. H.I.G. Bulgaria Ltd. undertakes:

-confirm the availability of the ordered items or cancel the order within 7 working days;

-to deliver within the time specified in the information on delivery and payment of goods the goods ordered for purchase.

H.I.G. Bulgaria Ltd. warrants that all products are factory new (unused) and sealed by the manufacturer, except in cases where the contrary is expressly stated when presenting the goods on the site.

  1. The Customer undertakes:

-to provide your name, accurate and valid telephone number, delivery address and e-mail address;

-to pay the price of the goods according to the conditions described in the information on delivery and payment of goods;

-to pay the costs of delivery according to the terms described in the information on delivery and payment of goods

-to provide access and the possibility of receiving the goods.


The goods ordered for purchase shall be delivered to the delivery address indicated by the Customer, within the time period provided in the information on delivery and payment of goods.

The goods shall be delivered suitably packaged, according to their type and transport for delivery.

In the event that the Customer is not found within the time limit for delivery at the address indicated or access and conditions for delivery of the goods are not provided within this period, H.I.G. Bulgaria Ltd shall be released from its obligation to deliver the goods ordered for purchase. The customer may confirm his/her wish to receive the goods after the expiry of the delivery period in which he/she was not found at the address, bearing all delivery costs. In this case, a new delivery period starts accordingly from the moment of confirmation.


The Customer shall have the right, within a period not exceeding 14 days, without compensation or penalty and without giving any reason, to return the items received to the address from which they were sent at the Customer’s expense.


The return is allowed under the following conditions:

-the goods are returned to the address from which they were received within a period not exceeding 14 days from the date of receipt of the order.

-the product is in good commercial condition, original packaging, with original labels, accompanied by the original documents issued by H.I.G. Bulgaria EOOD – receipt, invoice.

In the event of a complaint under Art. 108 of the Consumer Protection Act (CPA) and upon expiry of the statutory 6-month period from the date of purchase of the advertised goods, the burden of proof regarding the existence, respectively. the absence of the claimed non-compliance is the responsibility of the consumer and the same should be established in the manner regulated in the Consumer Protection Act, namely through an expert examination in a licensed laboratory/institute.


Pursuant to the provisions of the CPA, H.I.G. Bulgaria Ltd. shall refund the customer the amount paid within 14 days from the date on which the customer has exercised his right to return the goods.


H.I.G. Bulgaria Ltd. reserves the right not to refund the amount paid by the customer in case of violation of one or more conditions for the return of goods.


  1. IV. Personal data:


H.I.G. Bulgaria EOOD , through www.zoggs.bg takes due care to protect the Customer’s personal data made known when completing the electronic form to make an application for registration on the website and purchase. This obligation is waived if the Customer has provided false data.

Subject to applicable law and the provisions of these Terms and Conditions, H.I.G. Bulgaria Ltd. may use the Customer’s personal data solely for the purposes set out in the contract.


  1. V. Use of cookies :

The www.zoggs.bg website uses cookies to improve customer service and track customer needs and preferences. “Cookies are also used for internet marketing purposes, allowing advertising messages to be shown on the web to users who have already visited www.zoggs.bg once; any customer can stop the adverts from being broadcast by using the special opt-out button built into this type of advert.


Why cookies are useful

When you accept cookies, you will benefit from the following advantages: You will receive the best offers and recommendations that are right for you. You’ll find the products you’re interested in faster and easier. You’ll enjoy a better browsing and shopping experience.